Racine

Reviews

• Kathy D.

  star star_border star_border star_border star_border 8 October 2026

  We had one of our worst experiences ever at a restaurant today.  Our reservation was cancelled an hour before our scheduled time.  Our day was ruined, experience in Reims blemished and we left the region with a bad taste.  
  
  We never received a confirmation email from the restaurant to confirm the reservation.  On the day of reservation, the restaurant called us but we were in the wine caves and the phone call dropped seconds after it connected.  We attempted to call back immediately after we came above ground but no one answered the phone.  An hour later at reservation time, we arrived at the restaurant.  We were told our reservation was cancelled and given to someone else.  I have screen shots of my phone showing the call logs.  The matradee insisted we failed to follow their rules.  Even though we were the only party damaged in this experience, we received no apologies, no sympathy and only a lecture on the restaurant confirmation procedure.  
  
  The service and experience are as important as the food for any restaurant.  This review rating reflects our experience today.